Kloud Portal FAQs

  1. What is a Kloud portal?

    • A Kloud portal is a web page that appears when you connect to a public Wi-Fi network. It requires user interaction, such as accepting terms and conditions or providing login credentials, before granting access to the internet.

  2. Why do I see a Kloud portal page?

    • You see a Kloud portal page to authenticate and authorize your usage of a public Wi-Fi network. It ensures that you comply with the network’s terms of use before accessing the internet.

  3. How do I access the internet through a Kloud portal?

    • To access the internet through a Kloud portal, connect to the Wi-Fi network, and open a web browser. The Kloud portal page should automatically appear. Follow the instructions on the page to gain internet access.

  4. What information is typically required to log in on a Kloud portal?

    • Commonly, the Kloud portal may require you to provide your name, email address, or password. Sometimes, you might need to accept the terms of service or enter an access code.

  5. Is using a Kloud portal network secure?

    • Using KloudPortal is 100% safe and secure.

  6. Why doesn’t the Kloud portal page load automatically?

    • There could be various reasons for this issue. Check if you are connected to the correct Wi-Fi network, try opening a non-HTTPS website to trigger the portal, or clear your browser cache and cookies.

  7. What if I’m unable to access the Kloud portal page?

    • If you’re unable to access the Kloud portal page, try restarting your device, forgetting the Wi-Fi network and reconnecting, or contacting the network administrator for assistance.

  8. Can I use a VPN with a Kloud portal?

    • While utilizing a VPN is possible, access to the internet will only be granted once you’ve successfully authenticated through the captive portal.

  9. How long does my internet access last through a Kloud portal?

    • The duration of your internet access through a Kloud portal varies based on the network’s policies. Some networks offer free access for a limited time, while others require you to renew or extend your session periodically.

  10. Do I need to go through the Kloud portal every time I connect?

    • It depends on the network’s settings. Some Kloud portals may remember your device for a certain period, allowing you to bypass the portal on subsequent connections within that timeframe.

  11. Can I use my social media account to log in to a Kloud portal?

    • Absolutely, you have the capability! We provide the option to log in using a variety of social media channels, including Facebook, Twitter, Instagram, Microsoft, Azure, Google Workspace, and LinkedIn.

  12. What if I encounter technical issues with the Kloud portal?

    • If you experience technical issues, such as page errors or connectivity problems, try refreshing the page, clearing your browser cache, or restarting your device. If the problem persists, seek assistance from the network administrator or customer support.

  13. Can I access local resources like printers or shared drives through a Kloud portal?

    • For the devices like printers which can’t go through the splash page login process, we can whitelist the MAC addresses of those devices. So those devices will be using the internet without going through the login process.

  14. Is my personal information safe on a Kloud portal?

    • Yes, your personal information is safe on a Kloud portal and will not be visible to anyone.

  15. Can I use a Kloud portal on my mobile device?

    • Yes, Kloud portals are accessible on mobile devices. Connect to the Wi-Fi network, open a browser, and the Kloud portal page should appear.