Kloud Manage FAQs

  1. What is the KloudsManage application?

    • The Kloudspot Edge Device Management application is a powerful tool designed to efficiently monitor, configure, and manage edge devices within the Kloudspot ecosystem. It enables seamless control over devices such as access points, sensors, displays, and more.

  2. How do I access KloudsManage?

    • You can access the KloudsManage application through a web-based interface. Simply enter the provided URL in your web browser and log in using your credentials.

  3. What types of devices can be managed using this application?

    • This supports various edge devices, including access points, sensors, display controllers, vision controllers, captive portals, and IoT devices. It provides a centralized platform to monitor and configure these devices.

  4. Can I schedule reports for device performance?

    • Yes, you can schedule and generate reports on device performance. KloudManage offers a versatile reporting platform where you can select specific date ranges for tailored data analysis.

  5. How can I add multiple devices at once?

    • You can use the “Add Batch Network Devices” option to add multiple devices simultaneously. Ensure that the devices have the same type when adding them together.

  6. What if I need to add a device individually?

    • For individual device addition, you can use the “Add Network Device” option. Depending on the type of device, refer to the corresponding section in the user manual for detailed instructions.

  7. How do I change the location of multiple devices?

    • To change the location of multiple devices, select the desired devices and click on the “Re-Assign Multiple Devices” button. This allows for easy and efficient management.

  8. How can I add an Android TV to the system?

    • Click on the “Have a Code” button and enter relevant details like Hosting Platform, Orientation, Rotation, TV Code, Name, Account, and Venues. Ensure to use a unique 8-digit TV Code provided by Android Studio.

  9. What is the purpose of the Audit Logs?

    • The Audit Logs provide a detailed record of all activities within the system, including device alerts, user interactions, configuration changes, and more. It serves as a tool for monitoring system performance and ensuring accountability.

  10. How can I review the history of generated reports?

    • Navigate to the “History” menu to access the Report Audit Logs. Here, you can find a list of previously generated reports and download them for review.

  11. Can I customize and create my own report types?

    • Yes, you have the option to create custom report types. Simply click on the “Types” menu and follow the steps outlined in the user manual to add and upload custom reports.

  12. How do I receive notifications from the system?

    • You can set up contacts to receive notifications via various channels, such as Email, Slack, SMS, WhatsApp, SFTP, and UIP. Refer to the Account Settings section for detailed instructions.

  13. How does the KloudManage ensure security and accountability?

    • The Audit Logs and Notification Logs play a crucial role in maintaining security and accountability. They provide transparent records of system activities and outgoing notifications, ensuring a secure and well-functioning environment.

  14. Where can I find additional resources and support?

    • For additional resources and support, refer to the Kloudspot documentation or contact Kloudspot support for assistance.

  15. How can I integrate third-party applications with the Kloudspot Edge Device Management application?

    • You can seamlessly integrate third-party applications by navigating to the “Third-Party Integrations” section in the Account Settings. Here, you’ll find options to connect various applications and authentication setups.

  16. What are the different user roles and permissions in the Kloudspot Edge Device Management application?

    • The kloudManage provides distinct user roles, each with specific access levels:

      • ROLE_ACCOUNT_ADMIN: Full read and write permissions.

      • ROLE_ACCOUNT_MANAGER: Limited write access, with full read permissions.

      • ROLE_ACCOUNT_USER: Read-only access.

      • ROLE_DISPLAY_AUTHOR: Access and edit capabilities for display terminals.

      • ROLE_DISPLAY_PUBLISHER: Authorization for changes made by authors.

      • ROLE_DISPLAY_AUTHOR&PUBLISHER: Dual roles of author and publisher.

      • ROLE_CP_ADMIN: Full read and write permissions for the captive portal.

      • ROLE_CP_USER: Only read permissions for the captive portal.

  17. Can I create multiple venues and assign devices to them?

    • Absolutely. The “Venues” section allows you to create and manage various locations. Once created, you can easily assign devices to specific venues, providing a location-based view of managed devices.

  18. How does multi-tenant management work in the Kloudspot Edge Device Management application?

    • The KloudManage supports three types of accounts: Distributors, Resellers, and Customers. Each type has varying levels of access and responsibilities. Distributors manage and support both customers and resellers, while resellers manage and support customers. Customers have the ability to manage their devices.

  19. What is the purpose of the Notification Logs?

    • The Notification Logs serve as a centralized record of all outgoing notification messages, sent via different channels including Email, Slack, SMS, SFTP, WhatsApp, and UIP. This feature provides a comprehensive overview of all communication from the system.

  20. How can I schedule and run reports in KloudManage?

    • You can easily schedule and run reports in KloudManage. Navigate to the “Reports” section, where you have the option to schedule reports or run them on demand. When running reports on demand, you can select a specific date range to customize the data according to your requirements.