WhatsApp Meta Integration

This document provides instructions on how to configure WhatsApp Meta Settings to enable notifications and message sending via Meta authentication.

Accessing WhatsApp Meta setting

  1. Navigate to Configuration > Integration > Communication.

  2. Within the opened window, scroll down until you locate WhatsApp Meta Settings.

  3. Please provide the following information in the settings section:

    MetaBase URL

    Meta Token

    Meta Graph API Version

    Meta Messaging Product: Select WhatsApp

    Meta Phone Number ID

    Phone Number to Send From

    Send Test WhatsApp Message: This option is for testing purposes.

Creating a WhatsApp Template

  1. Visit the debug page at: https://jameson1.kloudspot.com/#/debug.

  2. Enter template name and sample message in the window that opens and save the template.

    Note: Provide the exact name that has been approved by Meta and enter the payload information.

Setting up Action Templates

  1. Refer to the Action Templates section to learn how to add an action template.

  2. Choose “WhatsApp” as the template type. Additionally, tick the template checkbox and select the WhatsApp template you previously generated.

  3. If you wish to send a personalized message, select the “Text” checkbox.