Kloud Hybrid FAQs

  1. In what circumstances do I have to fill the health questionnaire?

    Health Questionnaire is required when

    • the system administrator has mandated it for physical bookings and
    • it has been a while since the last time a questionnaire was filled out.
    • The Questionnaire is not applicable for virtual bookings.

  2. Can I delete Guest bookings?

    Yes, you can delete it from My Booking menu.

  3. I am getting an error while booking a seat. It throws an error message that “Seat is unavailable”. What can I do and why?

    You might get this error when the seat is booked by someone else for the selected duration. It could also happen when the timings are overlapping a seat which you are trying to book.

  4. Can the same seat be booked virtually and physically?

    The system administrator decides if a seat is physical or virtual or both. Only valid seats are shown to the user while booking, based on his/her selected preference.

  5. How do I get notified if I have an upcoming booking?

    You can always turn on notifications from the “Settings” menu in the navigation bar. The notifications can be tailored to one or more channels - SMS, email, web push etc.

  6. How do I check-in to my booking if I do not want to install the KloudHybrid app?

    A check-in link is sent out via SMS/Email (if your notifications are turned on) upon every booking creation. The link can be used to check-in both virtually and physically.

  7. I am a manager who manages a group of employees. How can I decide whether to seat them on the floor?

    You can create a delegated booking, provided the employees have authorized you to create bookings on their behalf. Please use the big blue “New Booking” button to create a booking for someone else.

  8. I have a temporary worker/contractor coming in for a few days. How do I reserve a desk during his presence at work?

    Please create a new Guest user for the contractor and continue to make a delegated booking.

  9. Why are not all my bookings showing up in the “My Bookings” section?

    Only bookings that were within a week or the bookings that are upcoming in the next 1 week are shown. If you made a repeated booking for more than a week into the future, they do exist in the system but are not shown until it is 1 week before the booking time.

  10. How do I know where my colleagues are located on the floor?

    Use the name search bar to find users. Then, from the list that appears, select the user you want, and from the user card that appears, you can obtain the user’s current booking details.