Communications tab

  1. The following options are available from the Communications tab.

    • Email Settings: Helps in configuring the Email provider to send messages and notifications to users.
    • SMS Settings: Helps in configuring the SMS provider to send messages and notifications to users.
    • Ticketing Settings: N/A
    • System Health Alerts: Helps in the configuration of methods for sending System Health notifications.

Email Settings

  1. Check the enable check box.
  2. Obtain the provider’s Host Name, Port, Username, and Password and enter them.
  3. Then type “from email” and “from the name” into the appropriate fields.
  4. If necessary, an email test can be performed by providing a test email ID.
  5. Click on Save

SMS Settings

  1. To enable SMS settings, check the Enable check box.
  2. Select the provider from the dropdown menu.
  3. Enter the sender’s phone number in the “Phone number to send from” text box.
  4. In the text box, enter the provider’s “Account key” and “Account Secret”.
  5. If necessary, a SMS test can be performed by providing a test phone number.
  6. Click on Save.
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System Health Alerts

  1. Helps to receive system health-related notifications.
  2. Enable email notifications and add the email ID to receive the notification.
  3. Enable webhook notifications to receive notifications and select the desired webhook type.
  4. Then add a webhook Link.
  5. Click the Save button to save the changes.
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