Email (SMTP) Setup

  1. To enable email notifications in the system, first an SMTP server must be added. If no SMTP server is added, users will not receive notifications about upcoming bookings, cancellations, or check-in reminders. Guests will not receive instruction emails letting them know how to get on site. Administrators will not receive any reports that are configured to automatically send via email.
  2. Navigate to the Advanced Settings page, then to Configuration -> Integrations -> Communications. Check the enable check box under Email settings as seen in the figure below.
  3. Obtain the provider’s Host Name, Port, Username, and Password from the SMTP server you are using and enter them in the associated fields below.
  4. Then type “from email” and “from the name” into the appropriate fields. This will be the email address & from the name users see emails coming from when they receive notifications.
  5. Check TLS/SSL if your SMTP server is configured to use these protocols.
  6. Enter your email address into the “Send a test email to ….” Field, and click Save & Test. You should receive an email from the system. If not, check to make sure the values entered in steps 2 – 4 are correct.
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