FAQ

General Questions:

  1. What happens if the hardware specs are below the recommended requirements? Running KloudController on lower specs may result in performance issues such as slower processing, reduced camera feed quality, or application crashes. It is recommended to upgrade the hardware to meet the minimum specifications for Optimal performance.

  2. Can multiple users access KloudController simultaneously?

    Yes, KloudController supports multi-user access

  3. Can I access KloudController remotely when I’m not on the same network? Yes, you can access KloudController remotely if remote access is configured through VPN, port forwarding, or cloud integration.

  4. What should I do if I accidentally misconfigure the network settings? You can reset the network settings by accessing the controller via a connected display and using the “Set/Edit Network Configuration” option.

  5. Does KloudController store any of my personal data or logs? KloudController only stores system logs and service-related data for diagnostics. No personal data is collected

  6. What happens if KloudController runs out of storage space? If storage is full, certain logs and non-critical data will be overwritten. It is recommended to monitor disk usage and expand storage if needed For monitoring Disk Usage Refer to 9.2.5 Disk Information

Service-Specific Questions:

KloudVision: 1.What types of cameras are supported?

                                                               			KloudVision supports RTSP-compatible IP cameras, ONVIF cameras, and select USB 	cameras.

2.How many cameras can be configured to one KloudController? The number of supported cameras depends on hardware specifications for more details refer to Hardware recomendation section 3.Can I access camera feeds remotely? Yes, camera feeds can be accessed remotely if configured with proper security settings. 4.What should I do if my camera feed is not showing?

					Ensure the camera is powered on, correctly connected to the network, and that the 	RTSP URL is correctly configured. Check weather services are running/Stopped

Make sure that you have Enabled below:

  • Enable HTTPS
  • Show Processing information on video feed

5. How does KloudVision’s face detection feature work?

KloudVision’s face detection feature identifies individuals who enter a premises, monitors their movements, and tracks their behaviour using AI and computer vision. It’s valuable for enhancing security and managing access in high- Security areas.

Support:

  1. Where can I find Kloudspot’s documentation and user manuals? All manuals, guides, and API documentation are available on the Kloudspot Documentation Portal.

  2. How can I contact Kloudspot Support? You can reach Kloudspot Support through Email: support@kloudspot.com